Booking Procedure - Please telephone us prior to making a booking to discuss availability and suitability of the holiday that you require. Please ensure that all members of your party have a copy of the brochure or have seen the website and are fully aware of the details of the holiday and booking conditions.
Travel Agents – if an ABTA or AITO travel agent has recommended us to you they will be responsible for all communications with us on your behalf.
Options – you may place a 24 hour option to reserve the holiday until you reach a decision. Options automatically expire after 24 hours unless an extension is granted.
Booking Confirmation – to confirm the booking, please telephone, or e-mail CV Travel and pay the required deposit. For last minute bookings and/or, if accommodation/flight availability is limited, a credit card authorisation may be required at the option stage to secure the booking before we receive your deposit.
Special Requests – regarding accommodation, car hire or any other aspects of your holiday should be made orally and in writing at the time of booking and will be passed on to the relevant local suppliers. Such requests will be noted on your invoice, but are subject to availability and confirmation cannot be guaranteed. For this reason we regret that we do not accept conditional bookings.
Payment by Credit/Debit Card – you may pay your deposit and final balances by credit or debit card. CV Travel accepts Visa, Mastercard and several debit cards – please enquire.
Note: There is a 2% charge levied on all final balances paid by credit card. These charges do not apply to deposits on booking. Always quote your booking reference, date of travel and name of accommodation with any correspondence or payment.
Direct Payments to our Bank - if you would like to pay your deposit or final balance directly into our bank account, call our Pre Departure Service on +44 (0)20 7401 1022 who will provide you with full details. Note: Always quote your booking reference, date of travel and name of accommodation with any correspondence or payment.
Security Deposit – clients are required to pledge a security deposit against any villa damage or local additional charges which may occur during your villa holiday. This can be pledged by Credit Card. We only require an authorisation to deduct any advised charges from your credit card (should they be incurred).
Release of Security Deposit – credit card authorisations will be cancelled 21 days after your return from holiday unless deductions have been advised, in which case the balance (if any) will be refunded. Such deductions will (if at all possible) be advised whilst on holiday, or no later than 21 days (or up to three months where there is telephone usage), after your return.
Confirmation of Booking - unless specifically requested, we do not send an acknowledgement of deposits. You will normally receive a holiday confirmation/invoice within 7 days. We strongly recommend that you check the details and read the information carefully. Please notify us immediately if any of the information is incorrect, as amendments may incur charges.
Final Balances and Other Documentation - the balance is due 9 weeks prior to departure or by return if within this period. No final invoices are issued but a reminder letter will be forwarded 11 weeks prior to departure together with cook questionnaires (if applicable). Unless specifically requested, we do not send receipts for balances.
Tickets and Travel Documents - all tickets, itineraries, accommodation, car hire vouchers (as applicable), local telephone numbers, will be issued approximately 2 weeks prior to departure. Under no circumstances will tickets be sent unless full payment has been received. Please check the flight timings on your tickets carefully. The correct timings may have been adjusted since you received your original invoice and confirmation.
Note: Always quote your booking reference, date of travel and name of accommodation with any correspondence or payment.
Villa Information – in many of our villas, you will find a comprehensive villa information book which provides helpful local information about restaurants, shops, buses, excursions, beaches, churches, banking hours etc.
Data Protection
In order to process your booking and to ensure that any holiday arrangements run smoothly and meet your requirements, we need to use the information you provide (such as name, address, any special needs/dietary requirements etc). We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information onto the relevant suppliers of your arrangements and such airlines, hotels, car hire companies, etc. The information may also be provided to public authorities such as customs/ immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on the data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your holiday arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons).
We may use this information to contact you with details of other products and services offered by CV Travel or associated companies.
If you do not want this service, please write to:-
CV Travel, Skyline House, 200 Union Street, London, SE1 0LX or email cv.service@cvtravel.co.uk